Opinions

Blog: Reveling in Rugs at the New York Home Fashions Market

Bacova

It was all new in New York this week, as rug manufacturers showed their latest designs for the New York Home Fashions Market. New constructions and licenses were among the introductions, as was the continuing theme of color. Safavieh debuted several new collections this market. Evoke, using a frisee polypropylene yarn, pairs such colors asMore »

Last updated: September 16, 2014

Blog: Japanese Knife Masters Show Off Their Skills

Cooks Warehouse

Cutlery aficionados are in for a real treat this week. Three Japanese master craftsmen from Kikuichi Knives, which is known for its history of making Samurai swords, will be demonstrating how they make kitchen knives—from the raw iron to the finished blade—at specialty retailers across the country. One of the craftsmen, Akimasa Oe, will engraveMore »

Last updated: September 15, 2014

How Can Excellent Customer Service Minimize Liability?

Deborah A. Little

By Deborah A. Little Over the past several years, companies have capitalized on various technological advancements that have routinized customer service and, some may argue, made it more efficient and cost-effective. But these practices should not be a substitute for personalized customer care, nor should they become a substitute for prudent risk management. To leverageMore »

Last updated: September 15, 2014

Great Expectations

Duke_Ratliff

Pity the home furnishings industry exec on a long summer vacation—he or she will return to work with a whole new landscape of retail leaders. For those keeping score at home (along with the imaginary, anachronistic exec who could actually take vacation all summer), here’s a brief rundown on the recent CEO shuffle: Target namedMore »

Last updated: August 28, 2014

Blog: Levine’s Dilemma

Howard Levine

Howard Levine, chairman and CEO of Family Dollar, apparently had a choice to make last week. Under Family Dollar’s agreement to be acquired by Dollar Tree, Levine would stay on as head of Family Dollar, reporting to Dollar Tree’s CEO, Bob Sasser. If Dollar General won the bidding for its dollar-store rival, Rick Dreiling, itsMore »

Last updated: August 26, 2014

Blog: What’s Happening Now, Part 2

NYNowZenZulu3

NEW YORK–NY Now, which wraps up today, has been chock-full of news and new products. Here are a few highlights: Royal River Trading is highlighting its Tea Toile bed ensemble, a chinoiserie design that includes a comforter, a coverlet and matelasse decorative pillows … With 2016 being the 100th anniversary of the National Park Service,More »

Last updated: August 20, 2014