Opinions

How Can Excellent Customer Service Minimize Liability?

Deborah A. Little

By Deborah A. Little Over the past several years, companies have capitalized on various technological advancements that have routinized customer service and, some may argue, made it more efficient and cost-effective. But these practices should not be a substitute for personalized customer care, nor should they become a substitute for prudent risk management. To leverageMore »

Last updated: September 15, 2014

Great Expectations

Duke_Ratliff

Pity the home furnishings industry exec on a long summer vacation—he or she will return to work with a whole new landscape of retail leaders. For those keeping score at home (along with the imaginary, anachronistic exec who could actually take vacation all summer), here’s a brief rundown on the recent CEO shuffle: Target namedMore »

Last updated: August 28, 2014

Blog: Levine’s Dilemma

Howard Levine

Howard Levine, chairman and CEO of Family Dollar, apparently had a choice to make last week. Under Family Dollar’s agreement to be acquired by Dollar Tree, Levine would stay on as head of Family Dollar, reporting to Dollar Tree’s CEO, Bob Sasser. If Dollar General won the bidding for its dollar-store rival, Rick Dreiling, itsMore »

Last updated: August 26, 2014

Blog: What’s Happening Now, Part 2

NYNowZenZulu3

NEW YORK–NY Now, which wraps up today, has been chock-full of news and new products. Here are a few highlights: Royal River Trading is highlighting its Tea Toile bed ensemble, a chinoiserie design that includes a comforter, a coverlet and matelasse decorative pillows … With 2016 being the 100th anniversary of the National Park Service,More »

Last updated: August 20, 2014

Blog: What’s Happening at NY Now

Sus

NEW YORK–A positive vibe is running through the Jacob K. Javits Center here, where NY Now is taking place this week. Etsy is debuting Etsy Wholesale, its new online wholesale division that launched earlier this month, and about 20 manufacturers in the program are highlighted along the corridor leading to the Handmade Designer Maker areaMore »

Last updated: August 19, 2014

Blog from Las Vegas Market: Introductions Galore

LVbrief_TuesSurya

LAS VEGAS–Surya debuted several collections, including Marinda, a wool flatweave line that incorporates metallics into geometric designs. The company expanded its naturals as well, including Boca, made with 60 percent jute and 40 percent polyester, and Laurel, constructed of 80 percent jute and 20 percent cotton. Other looks include felted wool in a collection calledMore »

Last updated: July 29, 2014