Opinions

Blog: Casual in Chicago

Merchandise Mart Reports ‘Robust’ Activity in Chicago

CHICAGO-The International Casual Furniture Market wraps up today, after a week here in the Merchandise Mart—which has now committed to hosting the market through 2022. Here are some of the products from a tour of the show taken yesterday by HFN. Agio’s Kolea and Franklin fire pit collections were highlights in the company’s booth. DougMore »

Last updated: September 19, 2014

Blog: Tuesday Textures

Divatex

NEW YORK-The New York Home Fashions Market continued into its second day yesterday. Here are some of the highlights: At a party last night, Divatex celebrated its two key launches—Lady Antebellum’s Heartland and Novogratz. The former, a partnership with the Grammy Award-winning group, consists of bed ensembles in a mix of plaids, florals and solids,More »

Last updated: September 17, 2014

Blog: Textiles Market is a Go

Hollander Live Comfortably

Yesterday was the first day of the September New York Home Fashions Market, and was marked by several notable new collections. Having launched its Wedgwood bedding collection at the March market, Revman is introducing a line of soft bath products to the brand. This consists of towels (including a core solid program) and bath rugsMore »

Last updated: September 16, 2014

Blog: Reveling in Rugs at the New York Home Fashions Market

Bacova

It was all new in New York this week, as rug manufacturers showed their latest designs for the New York Home Fashions Market. New constructions and licenses were among the introductions, as was the continuing theme of color. Safavieh debuted several new collections this market. Evoke, using a frisee polypropylene yarn, pairs such colors asMore »

Last updated: September 16, 2014

Blog: Japanese Knife Masters Show Off Their Skills

Cooks Warehouse

Cutlery aficionados are in for a real treat this week. Three Japanese master craftsmen from Kikuichi Knives, which is known for its history of making Samurai swords, will be demonstrating how they make kitchen knives—from the raw iron to the finished blade—at specialty retailers across the country. One of the craftsmen, Akimasa Oe, will engraveMore »

Last updated: September 15, 2014

How Can Excellent Customer Service Minimize Liability?

Deborah A. Little

By Deborah A. Little Over the past several years, companies have capitalized on various technological advancements that have routinized customer service and, some may argue, made it more efficient and cost-effective. But these practices should not be a substitute for personalized customer care, nor should they become a substitute for prudent risk management. To leverageMore »

Last updated: September 15, 2014

Great Expectations

Duke_Ratliff

Pity the home furnishings industry exec on a long summer vacation—he or she will return to work with a whole new landscape of retail leaders. For those keeping score at home (along with the imaginary, anachronistic exec who could actually take vacation all summer), here’s a brief rundown on the recent CEO shuffle: Target namedMore »

Last updated: August 28, 2014